Rapport and trust are considered to be the foundation to any effective communication engagement. You will have noticed that rapport is mentioned in many of our core offerings.
Rapport can be both verbal and non-verbal. For example, if you observe two people talking, you will most likely notice how they subconsciously and subtly mimic and mirror each other’s non-verbal communication.
We also create and maintain rapport through empathy, active listening, respect, paraphrasing and summarizing the tone of voice with the other person.
Rapport is not merely established on the front end of a conversation. Rapport needs be carried throughout the entire communication process. We will help you learn how to establish and maintain effective rapport by applying verbal and non-verbal behaviors.
Like rapport, the formation of trust is an essential social instrument allowing people to form productive and meaningful relationships both at a professional and personal level.
The need for trust arises from our interdependence with others. We often depend on other people to help us achieve the outcomes we value and vice versa. Therefore, trust can be very valuable in social interactions.